Terms of service

Luvuno Terms of Service

Welcome to Luvuno, an African traditional apparel store. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Definitions
- "Luvuno" refers to our business, website, and any services provided by us.
- "Customer," "You," or "Your" refers to anyone who uses or accesses our services.
- "Products" refers to the apparel and accessories offered for sale on our website or store.

2. Acceptance of Terms
By using our services, you agree to comply with and be bound by these Terms. If you do not agree to these terms, you may not use our services.

3. Eligibility
You must be at least 18 years old or have parental or guardian consent to use our services. By agreeing to these Terms, you warrant that you meet this eligibility requirement.

4. Orders and Payment
- Pricing: Prices for our products are subject to change without prior notice. The price at checkout is final unless errors or disputes arise.
- Payment Methods: We accept [insert payment methods such as credit cards, debit cards, bank transfers, etc.]. Full payment is required before dispatching the product.
- Order Confirmation: Upon placing an order, you will receive an email confirmation. This email does not guarantee availability or acceptance of your order.
- Currency: All transactions are conducted in South African Rand (ZAR).

5. Consumer Protection Act (CPA)
Our terms are aligned with the South African Consumer Protection Act (CPA), ensuring:
- Products are of good quality, durable, and safe for use.
- Any deceptive or misleading marketing is prohibited.
- Consumers have the right to information, fair pricing, and redress.

6. Intellectual Property
All content on our website, including text, images, logos, and trademarks, are the property of Luvuno. Unauthorized use of our intellectual property is prohibited.

7. User Accounts
- Registration: You may be required to create an account to access certain services. You are responsible for maintaining the confidentiality of your account credentials.
- Termination: We reserve the right to terminate accounts, cancel orders, or refuse service at our discretion, particularly if these terms are violated.

8. Data Privacy
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPI Act). By using our services, you consent to the collection, use, and sharing of your personal information as outlined in our Privacy Policy.

9. Limitation of Liability
To the fullest extent permitted by law, Luvuno shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to loss of data, profits, or use.

10. Dispute Resolution
Any disputes arising from these Terms or related to the services provided by Luvuno will be resolved in accordance with the laws of South Africa. In the event of a dispute, you agree to first attempt to resolve the matter amicably by contacting us.

11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa. Any legal action or proceedings shall be conducted in South African courts.

12. Changes to Terms
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.

13. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
- Email: support@luvuno.co.za
- WhatsApp: 
- Address: Hhoyi Tribal Office, KaHhoyi

This Terms of Service is drafted in accordance with South African law, including the Consumer Protection Act and the Protection of Personal Information Act (POPI Act).